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Data protection statement

Collecting, processing and using personal data

The purpose of our business is the organisation and arrangement of tourism services, the operation of a ticket office and gastronomic services and all (booking) services connected with the listed activities. The data collection, processing and use of data are conducted in order to fulfil this purpose (so called “legitimate interests”).
The user can visit the website of WKE without providing any personal details. The WKE will only store impersonal access data, such as the name of the Internet service provider, the page from which the user visited, or the name of the file requested. This data will be used exclusively to improve the offer of WKE and does not allow any conclusion to be drawn regarding the person.
Personal data will only be collected if the user notifies this to WKE voluntarily as part of the registration (opening an account), within the framework of an order or during registration for the Newsletter. WKE will use the data notified by the user without his separate consent solely to fulfil and process the order. When processing of the order has been completed and the purchase price paid in full, the customer data will be blocked for further use and deleted after expiration of the retention periods required under the tax laws and under commercial legislation, unless the user has expressly consented to the further use of his data. The data given as part of the registration is stored until the deletion of the customer account. The customer can instruct a deletion of his customer account any time by email to In compliance with statutory retention periods WKE immediately proceeds to delete the personal data after this period. If the user registers for the Newsletter, the E-mail address will be used with his consent for the advertising purposes of WKE, until the user cancels his registration for the Newsletter. Cancellation of this registration is possible at any time.

Use of cookies

WKE uses cookies on various pages in order to structure the visit to this website attractively and to allow the use of certain functions. This concerns small text files which are filed on the computer of the user. Most of the cookies used by WKE are deleted from the hard disk of the user after the end of the browser session (known as session cookies). Other cookies remain on the computer of the user and allow WKE to recognize the computer when the user next visits this website (known as permanent cookies).

Use of Facebook plug-ins

Plug-ins for the social networking site Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on WKE’s pages. The user recognizes the Facebook plug-ins by the Facebook logo or the "Like Button" on this page. An overview of the Facebook plug-ins can be found here:
If the user visits the pages of WKE a direct connection between his browser and the Facebook server is created via the plug-in. From this Facebook receives the information that the user has visited the site of WKE with his IP address. If the user clicks the Facebook "Like Button" whilst he is logged into his Facebook account, the user can link to the contents of these pages on his Facebook profile. This means that Facebook can allocate the visit to the website of WKE to the user account. WKE wants to draw attention to the fact that WKE, as supplier of the site, obtains no knowledge of the content of the data transferred and its use by Facebook. Further information about the Facebook data protection statement can be found here:
If the user does not want Facebook to be able to allocate the visit to this site to his Facebook user account, he has to log out of his Facebook user account.

Use of Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc. ("Google"). Google Analytics uses "cookies", text files which are stored on the computer and allow analysis of the use of the website. The information created by the cookie about the use of this website is generally transferred to a Google server in the USA and stored there. If IP anonymising is activated on this website the IP address will, however, be abbreviated in advance by Google within member states of the European Union or in other contracting states of the Convention on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this website in order to evaluate the use of the website, compile reports on the website activities and to perform further services for the website operator associated with use of the website and use of the Internet. The IP address transferred by the browser of the user within the framework of Google Analytics will not be merged with other Google data.
The user may prevent storage of cookies by a corresponding setting of the browser software; however, WKE wants to draw attention to the fact that in this case the user may not be able to make full use of all the functions of this website. Moreover, the user can prevent the recording and transfer of the data created by the cookie relating to the use of the website (including the IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link:

Passing on of personal data

The customer data will be passed on to the despatch company entrusted by WKE with delivery, in so far as this is necessary for delivery of the tickets. For processing payments, WKE will pass on the customer payment data to the bank commissioned with the payment. Otherwise none of customer’s personal data will be passed on.

Right to information

In accordance with the Data Protection Act, the user will be entitled to free information regarding his stored data and to have this data corrected, blocked or deleted.

Data protection contact partner

If the user has any questions regarding the collection, processing or use of his personal data, for information, correction, blocking or deletion of data and revocation of consents granted, please contact:

Data security

The personal data will be transferred in encoded form in the ordering process by means of the “SSL” transmission method. WKE secures this website and other systems by technical and organizational measures against loss or destruction of data, and against data being accessed, changed or disseminated by unauthorized persons.

Repetition of declarations of consent

The user has expressly granted WKE the following consent and WKE has logged this consent. In accordance with the E-Commerce Law WKE is under an obligation to make the content of these consents available to be called up at any time. The user may revoke his consent with effect for the future at any time.

Permission for E-mail advertising

I want to receive the latest newsletter with special offers and news. You may unsubscribe at any time.

This privacy policy is drawn up in English and German. In the event of any discrepancy between the two versions, the German version shall prevail.