You are here:
You can easily book your ticket under "Concerts & Packages" or "Tickets": select a date, set the number of tickets, enter your details, accept the Terms & Conditions and Privacy Policy, and choose your preferred payment method. Payment is processed securely via Mpay24 or Adyen. Your payment details are not stored on our website. If you need assistance with your booking, please feel free to contact us.
The categories refer to the seating for the concert. The categories VIP, A, B and C form the front, middle and back areas respectively.
Please check your credit card number again in case of a payment error.
In the event of any other error message during your order process, please contact our Reservations Centre team on +43 1 812 50 04 -0 or email office@palaceconcertsvienna.com.
The security of your data is important to us. The entire site www.palaceconcertsvienna.com is provided with an SSL certificate. Payments are made via the payment service providers mpay24 or Adyen. Your payment information is not stored on www.palaceconcertsvienna.com. The payment service providers also use an SSL certificate for communication.
You have several options: You are also welcome to purchase concert tickets and packages directly on site at our Orangery office. Payment can be made there in cash or with an ATM card. Alternatively, you can contact our reservations team on +43 1 812 50 04 -0 or by e-mail at office@palaceconcertsvienna.com and pay by cash in advance (bank transfer).
You will receive your ticket digitally as a QR code via email once the payment process has been successfully completed. Please check both your email inbox and, if necessary, your spam folder. If you have any questions, please feel free to contact us at office@palaceconcertsvienna.com.
For our seasonal products, you can collect your additional services (Easter Market culinary voucher, Christmas Market culinary voucher, or Lichtergarten ticket) on-site at our Ticket Office in the Orangerie Schönbrunn. Find our contact details here.
Please check your email inbox and, if necessary, your spam folder for your e-ticket. If you have not received a confirmation, please contact our team at +43 1 812 50 04 -0 or by email at office@palaceconcertsvienna.com, stating your name and contact details. We will promptly check whether your order has been received.
The cancellation conditions for online bookings via our website www.palaceconcertsvienna.com can be found in the respective product description.
Should you wish to make any minor changes (regarding dates or additional services), please contact our reservations team at +43 1 812 50 04 -0 or email them at office@palaceconcertsvienna.com.
We also offer gift vouchers. For more information, please contact our reservation centre team directly, by phone at +43 1 812 50 04 -0 or by email at office@palaceconcertsvienna.com.
To redeem a voucher, please contact us at +43 1 812 50 04 -0 or by e-mail at office@palaceconcertsvienna.com.
Yes, for more information please contact our reservation centre team at +43 1 812 50 04 -0 or email office@palaceconcertsvienna.com. These discounts are ONLY available when purchased on site at the reservation centre or at the box office. Children's tickets are available up to the age of 12, student tickets only on presentation of a valid student identification up to the age of 27, tickets for people with disabilities on presentation of a disability identification. The discount for children or students applies only to concert tickets, not to package bookings.
You will receive your ticket as an e-ticket by email. Printing is not required – simply have your ticket (QR code) ready digitally on your smartphone at the entrance.
Our vendors are equipped with a mobile phone and a printer. Our official sales app is on this mobile phone. To make sure you are booking with our official street sales staff, please ask to see the sales app.
The discount applies only to full-price tickets and can be redeemed online at www.palaceconcertsvienna.com. When purchasing concert tickets, please enter the following promotion code to receive your discount: VCCCONCERT. If you want to book our "Palace Tour & Concert" package, please enter the following code at the time of purchase to receive your discount: VCCPACKAGE. Additionally, you can buy discounted tickets on-site at our reservation centre with your Vienna City Card. The Vienna City Card must be carried along with the discounted ticket upon entry; otherwise, the discounted ticket is invalid.
At our concerts there is free choice of seating within the category. Therefore, book the category in which you would like to sit and on site the "first come, first serve" principle applies. Admission to the concert hall begins half an hour before the concert starts.
Our dress code is "Smart Casual" - appropriate attire for the occasion is recommended.
Yes, our concert halls have a concert bar where various drinks can be consumed before the concert and during the intermission. The consumption of drinks and snacks is only permitted in the bar area, not in the concert hall itself.
Our concerts last approx. 1 hour 45 minutes; this includes an intermission.
No, there is no minimum age for attending the concert. (The visit is free of charge for children up to the age of 3 if they sit on the lap of the adult accompanying them). However, it is not permitted to take a stroller into the concert hall. It can be left at the cloakroom by arrangement.
No, no animals are allowed in the concert hall, with the exception of qualified assistance dogs.
For copyright reasons, the recording of sound, photo and video recordings as well as other recordings during the concert are not permitted.
You are welcome to take pictures for private purposes before or after the concert.
Yes, the Orangery and Schönbrunn Palace are subject to a legally prescribed cloakroom obligation in accordance with the provisions of the Vienna Event Venues Act (§ 12). It is officially stipulated that coats, jackets and other overclothing, as well as bulky backpacks and umbrellas, must be handed in at the cloakroom. The cloakroom fee is 1€ per person and item.
Yes, our concert halls are all barrier-free. Please announce wheelchair seating in advance.
There is a taxi rank directly in front of the Orangery Schönbrunn. After the end of the concert, there are plenty of taxis available in front of the entrance to Schönbrunn Palace Orangery.
A chargeable APCOA car park is located directly opposite the Orangery.
You can select your restaurant in the booking process on the website. All restaurants are located near the concert venue, within walking distance. For more detailed information about the restaurants, please see the descriptions in the restaurant selection in the booking process.
Please note: the specified palace tour time of your package must be strictly adhered to. If you are late, your ticket will be invalid.
You will visit the palace with an audio guide after the official closing time of the palace. Please be at the main entrance of the palace (no. 3 on the map) 15 minutes before the start of the tour. One of our staff members will meet you there.
The tour is available in the following languages: English, French, German, Italian, Spanish, Japanese, Korean, Chinese, Arabic, Czech, Hungarian, Romanian, Russian, Polish, Turkish, Serbian, Ukrainian.
Groups of 20 people or more can enjoy a guided tour on request. Find out about the costs and possible times by emailing office@palaceconcertsvienna.com.
Please collect your voucher from our office at the Schönbrunn Orangery in good time so that you have enough time to visit the Christmas Market. Our office opening hours can be found here. Please refer to the product description or our website for the opening hours of the Christmas Market.
Please collect your voucher from our office at the Orangerie Schönbrunn in good time so that you have enough time to visit the Easter Market. Our office opening hours can be found here. Please refer to the product description or our website for the opening hours of the Easter Market.
Please collect your Lichtergarten ticket from our office at the Orangerie Schönbrunn in good time so that you have enough time for your visit. Our office opening hours can be found here. Please refer to the product description or our website for the opening hours of the Lichtergarten.
